Responsible Gaming
at 5rr5
At 5rr5, we believe that gaming should always be a source of entertainment — never stress, financial hardship, or harm. Our responsible gaming framework gives every Bangladesh player the tools, information, and support needed to stay in control at every step.
Six Tools That Keep You in Control
These tools are available to every registered 5rr5 player at no cost. They are not penalties — they are features designed to help you set healthy boundaries and enjoy gaming on your own terms.
Request a full account suspension for a defined period — 30 days, 90 days, 6 months, 1 year, or permanent. During exclusion, your account is locked and no new registrations are accepted from the same identity. Contact our support team to activate this at any time.
Set a maximum deposit cap on a daily, weekly, or monthly basis. Once your chosen limit is reached, further deposits are blocked until the period resets. You can always lower your limit immediately; increases take effect only after a 48-hour cooling-off period.
Set a fixed session length after which the platform will automatically log you out. Choose from 30 minutes, 1 hour, 2 hours, or a custom duration. When your session limit is reached, you will receive an on-screen notification before being signed out automatically.
Cap the total amount you are willing to lose in a given time frame. When you approach your loss threshold, 5rr5 will display a warning. When the limit is hit, further wagering is suspended for the remainder of that period — protecting your bankroll from runaway sessions.
Take a short break without committing to full self-exclusion. A cooling-off period suspends your account for 24 hours, 48 hours, or 7 days. During this window, deposits, bets, and logins are disabled. You can request a cooling-off period from the 5rr5 support team at any time.
Enable regular on-screen reminders that display your current session duration, total amount wagered, and net result since logging in. Reality checks appear every 30 or 60 minutes and prompt you to decide whether to continue playing or take a break.
1. Our Commitment to Responsible Gaming
5rr5 operates under a firm belief that online gaming is, first and foremost, a form of entertainment. The excitement of a live cricket betting market, the suspense of a slots spin, or the strategy of a Teen Patti hand is meant to be enjoyed — not to cause financial stress, emotional harm, or disruption to everyday life in Bangladesh.
Our responsible gaming programme is not an afterthought bolted onto the platform — it is embedded into the core of how 5rr5 is built and operated. Every feature described in this page is live on the platform and available to every registered player, free of charge, at any time. Our support team is trained to assist with responsible gaming requests 24 hours a day, 7 days a week, in English.
We encourage all 5rr5 players to treat the platform as a leisure activity with a defined entertainment budget — just as you might budget for a cinema trip or a cricket match ticket. Setting limits before you start playing, not during a heated session, is the most effective way to keep gaming enjoyable long-term.
2. Age Restriction & Verification
2.1 Minimum Age Requirement
Access to 5rr5 is strictly limited to individuals aged 18 years and above. This is a non-negotiable platform rule and applies to every player regardless of location within Bangladesh. Players must be at least 18 years old to register an account, make a deposit, claim a bonus, or place a bet on any game or sports market available at 5rr5.
By completing the registration process, you confirm that you are 18 years of age or older and that you are not registering on behalf of a minor. Providing false date-of-birth information during registration is a violation of our Terms & Conditions and will result in immediate account closure and forfeiture of any balance.
2.2 Age Verification Process
As part of our Know Your Customer (KYC) process, 5rr5 reserves the right to request proof of age from any player at any time. Acceptable documents include a valid Bangladesh National Identity Card (NID), passport, or birth certificate. Deposits and withdrawals may be held pending successful age verification. Any account found to belong to a player under the age of 18 will be permanently closed and all associated funds returned to the original deposit method minus any winnings generated.
2.3 Protecting Minors
If you share a device with minors in your household, we strongly recommend enabling parental control software and keeping your 5rr5 account credentials private. Never share your 5rr5 username or password with anyone, and always log out of your account when stepping away from a shared device. If you believe a minor has accessed a 5rr5 account, contact our support team immediately.
3. Self-Exclusion
3.1 What Self-Exclusion Means
Self-exclusion is the most comprehensive responsible gaming tool available at 5rr5. When you activate a self-exclusion, your 5rr5 account is fully suspended for the duration you choose. You will not be able to log in, deposit, place bets, access your game history, or receive any promotional communications during an active exclusion period.
Self-exclusion periods available at 5rr5 are: 30 days, 90 days, 6 months, 1 year, and permanent exclusion. There is no minimum waiting period to activate a self-exclusion — the restriction takes effect immediately upon confirmation by our support team.
3.2 How to Request Self-Exclusion
To activate a self-exclusion on your 5rr5 account, follow these steps:
Contact 5rr5 Support
Reach out to our 24/7 support team via live chat on the 5rr5 platform. State clearly that you wish to activate a self-exclusion and specify the duration you require.
Identity Verification
For security and accuracy, our support agent will verify your identity using the details linked to your account before processing the exclusion request.
Confirmation & Immediate Effect
Once verified, the exclusion is applied immediately. You will receive an email confirmation to your registered address. Your account will be locked and you will be logged out of any active session.
Withdrawal of Remaining Balance
If you have a balance remaining at the time of self-exclusion, our team will process a full withdrawal to your registered bKash, Nagad, or bank account within 3–5 business days.
3.3 Lifting a Self-Exclusion
Exclusions shorter than permanent can be reviewed once the chosen period has fully elapsed. Requests to lift a self-exclusion are not processed automatically — you must contact our support team and complete a brief review, including a mandatory 7-day waiting period after your request is submitted. This cooling-off window is designed to prevent impulsive re-activation. Permanent self-exclusions cannot be reversed under any circumstances.
4. Deposit & Spending Limits
4.1 Setting a Deposit Limit
Deposit limits allow you to cap the total amount you fund your 5rr5 account within a rolling time period. You can set limits on a daily (24-hour), weekly (7-day), or monthly (30-day) basis. All limits are denominated in Bangladeshi Taka (৳) and apply across all deposit methods — whether you are depositing via bKash, Nagad, Rocket, Upay, or bank transfer.
For example, you might set a weekly deposit limit of ৳5,000 to ensure your gaming expenditure stays within your entertainment budget regardless of how many sessions you play during that week. Once the limit is reached, the system will automatically block further deposits until the period resets.
4.2 Changing Your Deposit Limit
You can reduce your deposit limit at any time and the reduction takes effect immediately. Increasing a deposit limit, however, is subject to a mandatory 48-hour cooling-off period before the higher limit becomes active. This asymmetric design — instant reductions, delayed increases — is deliberate. It prevents impulsive decisions made during a losing session from overriding a carefully considered budget.
4.3 Wagering and Loss Limits
In addition to deposit limits, 5rr5 offers optional wagering limits (a cap on the total value of bets placed per period) and loss limits (a cap on the net losses you can sustain per period). These can be configured independently or in combination with your deposit limit. Contact our support team to set up wagering or loss limits on your account.
5. Time-Out & Session Controls
5.1 Session Duration Limits
Extended, uninterrupted gaming sessions are one of the most common risk factors associated with problem gambling. 5rr5 allows you to set a maximum session duration — the amount of time you are permitted to remain logged into the platform in a single sitting. When your session limit is reached, you will receive an on-screen warning, after which your session will be closed automatically.
Available session limits are: 30 minutes, 1 hour, 2 hours, 4 hours, and a custom duration you define. Session limits reset after a mandatory offline break of at least 30 minutes before a new session can begin.
5.2 Reality Check Reminders
Reality checks are periodic pop-up notifications that appear during an active gaming session. They display your current session duration, total bets placed in the session, and your net win or loss position. Reality checks appear every 30 or 60 minutes (your choice) and prompt you to decide whether to continue or end your session. They cannot be dismissed without actively acknowledging them, ensuring they genuinely interrupt automatic play patterns.
5.3 Cooling-Off Period
If you feel you need a short break but are not yet ready to commit to a full self-exclusion, a cooling-off period is the right tool. You can request a 24-hour, 48-hour, or 7-day account suspension that blocks all logins, deposits, and betting. The cooling-off takes effect instantly upon request and cannot be reversed before the period expires. Contact the 5rr5 support team via live chat to activate a cooling-off period at any time.
6. Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in yourself. The following warning signs — drawn from internationally recognised responsible gaming research — may indicate that your relationship with gambling is shifting from entertainment to harm. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use one of the protective tools available at 5rr5 or to reach out to an external support organisation.
Behavioural Warning Signs
- Spending more money on gambling than you originally planned or can comfortably afford.
- Chasing losses — placing more bets in an attempt to recover money you have already lost.
- Gambling with money intended for essential expenses such as rent, food, utilities, or family needs.
- Borrowing money, selling possessions, or taking out loans to fund gambling activity.
- Lying to family members or friends about the amount of time or money spent gambling.
- Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
- Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
- Neglecting work, education, family relationships, or social life because of time spent gambling.
- Making repeated unsuccessful attempts to cut down or stop gambling.
- Thinking about gambling constantly — planning your next session, reliving past wins, or calculating potential winnings during non-gambling activities.
7. Getting Help & External Support
7.1 Talk to Someone
If you feel that your gambling behaviour is becoming difficult to manage, the most important step is to talk to someone you trust or to a trained professional. You do not need to wait until gambling has caused serious financial or personal harm to seek help — support is available at any stage, and early intervention is far more effective than waiting.
Across Bangladesh, mental health and behavioural support services are expanding. The National Mental Health Institute (NIMH) in Dhaka provides counselling services for a range of behavioural issues, including compulsive gambling. The Bangladesh Association of Psychiatrists and general practitioners at any upazila health complex can also provide referrals to appropriate counselling support.
7.2 Recommended Support Resources
The following organisations provide free, confidential support for people concerned about their gambling behaviour. These are independent organisations — not affiliated with 5rr5 — and can be contacted directly:
An international fellowship for people with gambling problems. Meetings are held worldwide and online resources are available in multiple languages. Visit gamblersanonymous.org for information on accessing support groups.
GamCare provides free information, advice, and support for anyone affected by gambling-related harm. Their online resources and self-assessment tools are available globally. Visit gamcare.org.uk for guidance.
Located in Dhaka, NIMH offers psychiatric and psychological services including support for compulsive and addictive behaviours. Bangladeshi players can contact NIMH directly for referrals and counselling.
A Bangladesh-based emotional support helpline staffed by trained volunteers. Provides a safe, judgement-free space to talk about distress including gambling-related anxiety. Reachable by phone across Bangladesh.
7.3 Self-Assessment
If you are unsure whether your gambling has become problematic, consider completing a self-assessment using the Problem Gambling Severity Index (PGSI) — a validated nine-question screening tool used internationally. The PGSI is freely available through GamCare and other responsible gaming organisations and takes under five minutes to complete. It is not a clinical diagnosis, but it provides a useful indication of whether professional support might be beneficial.
8. Contact 5rr5 Support
8.1 Responsible Gaming Requests
The 5rr5 support team handles all responsible gaming requests with the highest priority. Whether you need to activate a self-exclusion, set a deposit limit, request a cooling-off period, or simply talk through a concern, our team is available 24 hours a day, 7 days a week via live chat on the platform and by email.
All responsible gaming communications are handled confidentially. Information you share with our support team in the context of a responsible gaming request will not be used for marketing purposes and will not affect the status of your account other than to apply the protective measures you have requested.
Live chat: Available directly on the 5rr5 platform, 24 hours a day, 7 days a week.
Email: [email protected]
Please include your registered email address and a brief description of your request. We aim to process all responsible gaming requests within 1 hour of receipt.
8.2 Our Commitment to You
5rr5 commits to processing all self-exclusion requests within 24 hours of receipt and all deposit limit requests within 1 hour. During periods of high demand, our responsible gaming requests are prioritised above standard customer support queries. We review our responsible gaming programme regularly and update our tools in line with industry best practice to ensure 5rr5 remains a safe and trustworthy platform for every player in Bangladesh.
If you ever feel that a 5rr5 team member has not taken your responsible gaming concern seriously, please escalate your complaint directly to [email protected] with the subject line "Responsible Gaming Escalation". Your feedback helps us maintain the standards we hold ourselves to.
Play Smart. Play Safe. Play at 5rr5.
When you're ready to play, 5rr5 has over 3,200 games, live cricket betting, and instant bKash & Nagad payments waiting for you — all on a platform built around your safety. 18+ only. Play responsibly.