Privacy Policy — How 5rr5 Handles Your Data

1. Data We Collect

1.1 Registration Data

When you create a 5rr5 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, email address, and a valid Bangladeshi mobile number. A mobile number linked to a supported payment method (bKash, Nagad, or Rocket) is required to enable deposits and withdrawals. You may also choose to provide a username that does not reflect your real name for use within the platform.

1.2 Identity Verification Data

To comply with responsible gaming obligations and anti-money laundering best practices, 5rr5 applies a Know Your Customer (KYC) verification process. As part of this process, you may be required to submit copies of a government-issued identity document (such as a National ID card or passport), proof of current address, and confirmation of ownership of the payment method used for deposits. This documentation is processed and stored securely and is used solely for the purpose of verifying your identity.

1.3 Transaction Data

We record all financial transactions conducted through your 5rr5 account, including deposits, withdrawals, bonus credits, wagering activity, and game outcomes. Transaction records include the amount, currency (Bangladeshi Taka, ৳), method used (bKash, Nagad, Rocket, Upay, or bank transfer), timestamp (Bangladesh Standard Time, UTC+6), and transaction status. This data is retained to provide accurate account histories, resolve disputes, and meet legal record-keeping obligations.

1.4 Technical and Device Data

When you access 5rr5, our servers automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and session duration. This data is used to maintain platform security, detect suspicious activity, and optimise the platform experience across different devices commonly used in Bangladesh.

1.5 Behavioural and Usage Data

We collect anonymised data about how you interact with the 5rr5 platform — which games you play, how long sessions last, which features you use, and which promotions you view or claim. This data is used in aggregate form to improve platform design, refine promotional offers, and enhance the overall user experience. It is not used to build individual behavioural profiles for sale or external advertising purposes.

1.6 Customer Support Data

When you contact our support team via live chat or email, we retain a record of that interaction, including the content of your messages and any attachments you provide. This enables us to track the resolution of your query, maintain quality standards, and refer back to prior interactions if a related issue arises.

2. How We Use Your Data

2.1 Account Operation and Service Delivery

The primary purpose for which 5rr5 processes your personal data is to create and maintain your account, authenticate your identity at login, process deposits and withdrawals, and deliver the core platform services you have registered to use. Without the data collected at registration and during KYC, we cannot operate your account or process payments to and from your preferred Bangladeshi payment method.

2.2 Security and Fraud Prevention

We use technical and behavioural data to monitor for account security threats, detect fraudulent activity, identify duplicate accounts, and prevent misuse of the platform. Where suspicious activity is detected, we may temporarily suspend account access pending investigation. Security monitoring is a legitimate interest of 5rr5 and a protection for all players on the platform.

2.3 Responsible Gaming Obligations

5rr5 uses account and behavioural data to fulfil its responsible gaming obligations. This includes monitoring for indicators of problem gambling behaviour, enforcing self-exclusion requests, and applying deposit limits and session reminders where a player has activated these tools. For more information about responsible gaming features available at 5rr5, please visit our Responsible Gaming page.

2.4 Legal and Regulatory Compliance

We process certain personal data because we are legally required to do so. This includes retaining transaction records for financial audit purposes, responding to lawful requests from regulatory or law enforcement authorities, and maintaining the documentation required by our anti-money laundering obligations. We do not share data with authorities except where we are legally compelled to do so.

2.5 Promotional Communications

With your consent, we may use your email address and mobile number to send you information about promotions, bonuses, new games, and seasonal offers relevant to Bangladesh players (such as Eid promotions, Pohela Boishakh events, or BPL cricket specials). You may withdraw your consent to marketing communications at any time by contacting our support team. Withdrawing marketing consent does not affect your ability to use the platform.

The table below summarises the legal basis for each category of data processing carried out by 5rr5:

3. Data Sharing & Disclosure

3.1 Payment Service Providers

To process deposits and withdrawals, 5rr5 shares necessary financial and identity data with our payment partners. These currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The data shared is limited to what is strictly required to authenticate and execute each transaction. All payment partners are required to handle your data in accordance with their own privacy policies and applicable financial data protection obligations.

3.2 Identity Verification Partners

Where KYC verification is performed, 5rr5 may use a third-party identity verification service to process and authenticate the documents you submit. These partners receive only the documents and data necessary for verification purposes and are prohibited from using that data for any other purpose.

3.3 Technology and Infrastructure Partners

5rr5 operates on cloud infrastructure and uses third-party software services for platform delivery, analytics, and customer support tooling. These technology partners may process certain technical data (such as IP addresses and session data) as part of service delivery. All technology partners are contracted to process data only on our instructions and to maintain appropriate security standards.

3.4 Legal Disclosure

5rr5 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so by a valid court order, regulatory direction, or applicable law. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement. Where legally permissible, we will notify you of any such disclosure request.

3.5 No Sale of Data

5rr5 does not sell, rent, or trade your personal data to any third party. We do not share your data with advertising networks, data brokers, or any organisation that would use it for profiling, targeting, or marketing purposes unrelated to the delivery of our platform services.

4. Cookies & Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They allow the site to remember information about your visit — such as your login session state, preferred language, and platform settings — so that your experience is consistent and functional across pages and sessions.

4.2 Cookies Used by 5rr5

5rr5 uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during an active session and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Used to collect anonymised data about how players interact with the platform — which pages load slowly, which features are used most, and where errors occur. This data is used solely to improve platform performance and is not linked to individual identities.
• Preference cookies: Used to remember your platform settings, such as display preferences, notification preferences, and responsible gaming tool settings you have activated.

4.3 Cookies We Do Not Use

5rr5 does not deploy the following types of cookies or tracking technologies:

• Cross-site tracking cookies or third-party advertising pixels.
• Social media tracking pixels (Facebook Pixel, Twitter Pixel, etc.).
• Behavioural profiling cookies for the purpose of targeted advertising.
• Fingerprinting scripts designed to identify devices across sessions without consent.

4.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using the platform. Instructions for managing cookies are available in the help documentation of all major browsers.

5. Data Security Measures

5.1 Encryption in Transit and at Rest

All data transmitted between your device and the 5rr5 platform is encrypted using TLS 1.2 or higher (256-bit SSL). Data stored on our servers — including account records, transaction histories, and KYC documents — is encrypted at rest using AES-256 encryption. Encryption keys are managed and rotated in accordance with industry security standards.

5.2 Access Controls

Access to personal data within 5rr5's internal systems is granted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific role. All internal access to personal data is logged and audited. Privileged access is subject to multi-factor authentication requirements.

5.3 Security Monitoring and Incident Response

5rr5 operates continuous security monitoring across its platform infrastructure. In the event of a confirmed data security incident that affects your personal data, we will notify affected players within a reasonable timeframe and take all necessary steps to contain the incident, assess its impact, and prevent recurrence. If you suspect that your account has been accessed by an unauthorised party, contact our 24/7 support team immediately.

6. Data Retention Policy

6.1 Active Accounts

While your 5rr5 account remains active, we retain all personal data, transaction records, and account activity logs necessary to deliver our services and fulfil our legal obligations. You may request a copy of the data we hold about you at any time by contacting our support team.

6.2 Closed Accounts

Following the closure of your 5rr5 account — whether voluntarily or by 5rr5 — we retain your personal data for a minimum of five years from the date of closure. Transaction records and KYC documentation are retained for seven years from the date of the relevant transaction or verification, in accordance with standard financial record-keeping practice. After these periods have elapsed, your data will be securely deleted or irreversibly anonymised.

6.3 Self-Excluded Players

Where a self-exclusion has been applied to your account, 5rr5 retains your registration data and self-exclusion records for the full duration of the self-exclusion period and for five years thereafter. This is necessary to prevent you from re-registering during an active self-exclusion period, which is a core component of our responsible gaming obligations.

7. Your Privacy Rights

7.1 Right of Access

You have the right to request a copy of all personal data that 5rr5 holds about you. We will provide this information in a structured, commonly used format within 30 calendar days of receiving your verified request. There is no charge for a first access request within any 12-month period.

7.2 Right to Rectification

If any personal data held by 5rr5 about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as your email address) directly from within your account settings. For corrections to identity documents or date of birth, contact our support team with the relevant documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. Please note that we cannot delete data that we are legally required to retain, such as transaction records within their mandatory retention period. Where a deletion request is partially fulfilled, we will explain clearly which data has been deleted and which must be retained, and why.

7.4 Right to Restrict Processing

You have the right to request that 5rr5 restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interest and that objection is being assessed. During a restriction, we will continue to store your data but will not actively process it except for storage and legal compliance purposes.

7.5 Right to Object to Marketing

You may withdraw your consent to receiving marketing communications from 5rr5 at any time. To do so, contact our support team via live chat or email at [email protected]. Once your objection is recorded, you will no longer receive promotional emails or SMS messages. This will not affect the delivery of transactional communications such as deposit confirmations and withdrawal notifications.

7.6 How to Submit a Data Request

To exercise any of the rights described above, contact our support team via live chat (available 24/7) or by email at [email protected]. For security purposes, we will verify your identity before processing any data request. We aim to respond to all verified requests within 30 calendar days.

8. Contact & Privacy Enquiries

8.1 Data Controller

5rr5 is the data controller for all personal data collected and processed in connection with the 5rr5 platform. As data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring that it is handled lawfully, fairly, and transparently in accordance with this Privacy Policy.

8.2 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 5rr5 handles your personal data, please contact us using the details below. All privacy-related communications will be handled with strict confidentiality.

8.3 Changes to This Privacy Policy

5rr5 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, the effective date at the top of this page will be updated. Where the changes are significant, we will notify registered players via the email address associated with their account. Your continued use of the platform following any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.